FAQ About Elite Wellness Direct

Elite Wellness Direct FAQ

Welcome to the Elite Wellness Direct FAQ section. We’ve gathered answers to some of the most frequently asked questions to help you navigate your experience with us. If you don’t find what you’re looking for, our Customer Care Team is always available at support@elitewellnessdirect.com.

How do I place an order?

Placing an order is simple. Browse our curated collection of premium wellness and recovery products, select your desired item, choose your quantity and any applicable options, then click "Add to Cart." Follow the prompts at checkout to complete your purchase securely.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. All transactions are processed securely to protect your personal information.

Is my personal information secure?

Yes. Your privacy and security are a top priority for us. We utilize advanced encryption and security protocols to safeguard your personal and payment data. For details, please refer to our Privacy Policy.

Can I return or exchange items?

We want you to love your purchase. Most products can be returned within 30 days of delivery in unused, original condition with all packaging intact. Certain items, like customized equipment or opened health products, may be non-returnable for safety and hygiene reasons. Full return details can be found on our Returns & Exchanges page.

How do I initiate a return?

To start a return, contact our Customer Care Team at support@elitewellnessdirect.com within 30 days of receiving your order. We'll provide detailed instructions for processing your return quickly and smoothly.

What if my item arrives damaged or defective?

If your order arrives damaged or defective, please notify us immediately at support@elitewellnessdirect.com with your order number and photos of the issue. We’ll review and resolve it promptly.

How can I track my order?

Once your order has shipped, you’ll receive an email confirmation with your tracking number. You can use this number to monitor your delivery’s progress right to your door.

How long does it take to receive a refund?

Once we receive and inspect your returned item, we’ll notify you of the refund status. Approved refunds are processed within 10 business days to your original payment method. Please allow additional time for your financial institution to complete the transaction.

Can I cancel or modify my order?

If you need to adjust or cancel an order, please contact us within 24 hrs of your order at support@elitewellnessdirect.com. If your order hasn’t yet been processed for shipment, we’ll do our best to accommodate your request.

How can I contact customer service?

We’re always happy to help. Reach out to our Customer Care Team at support@elitewellnessdirect.com for any product inquiries, service questions, or post-purchase support.